Frequently Asked Questions

Why play at an online casino?

The only reason to gamble at all is for entertainment purposes. And doing so at an online casino makes it all the more convenient. While online gambling can be a very fun and rewarding way to pass the time, however, it’s vital that you play within your limits, and never with the goal of making money or an expectation to win.

Is it safe to play at a real money online casino?

Providing you understand what you are doing, and play somewhere that has proper licensing, as we have at LuckyStart, then yes, it is perfectly safe to play with real money at an online casino. But part of being safe is the personal approach you take as a player. So we can’t remind you enough; never bet more than you can afford to lose. And always keep your account details private for obvious reasons.

Should the Return to Player (RTP) be important to me as a player?

RTP or Return to Player is the percentage of return that any casino game will pay back, on average. For example, if a slot game has a 95% RTP then, on average, players will retain 95% of their balance while playing that game. This is important to some players and not to others. That is, some players choose games that interest them over odds, while others consider the RTP a vital part of their decision-making process when deciding which game to play. The importance of RTP, in other words, is up to you.

Do I need to download something to play at LuckyStart?

There is no download needed to play at You simply need to register your account, deposit, and play. It’s that simple!

How do I create a LuckyStart account?

To create an account and get started playing with LadyBug Luck, click on the REGISTER button at the top of any page. Then simply follow the auto-prompts to fill in any required fields, submit, and voila, you’re done – ready to make your first deposit and play.

What if I can’t log in to my account?

If you cannot remember your password, you can try resetting it via our Forgotten Password link. If this does not resolve the problem, please get in touch with the customer support team who can help you further.

Who is eligible to play at LuckyStart?

At LuckyStart, we cater to players from around the world. However, we do have a list of restricted countries, from which, due to legalities and our licensing, you won’t be able to play from. In addition, we have a strict 18+ policy, which means minors cannot play here.

How do I contact Customer Support?

You can contact support directly through our Support page, by sending an email to [email protected], or by clicking on live chat at any time.

What is the LuckyStart welcome bonus?

Many online casinos offer new players a welcome bonus to help them get up and running. Here at LuckyStart, we offer the welcome bonus as a three-part package. That is, you get a match deposit bonus plus free spins on each of your first three deposits. No promo code needed. There is, however, a minimum deposit required as well as wagering requirements to clear. You can read all the details of how it works on our Bonus Page

How do wagering requirements work?

Wagering requirements are generally set to a multiple. For example, our welcome bonus has a 40X wagering requirement. This means a bonus of €100 requires €4,000 of wagering to complete before any winnings derived from that bonus can be withdrawn. This may sound like a lot, and it is, but people complete this level of wagering every day, so it shouldn’t be too hard.

What are the accepted payment methods at LuckyStart?

LuckyStart casino only works with the best and safest payment solutions to ensure you receive your money in a timely manner. These can be found HERE with all other information regarding deposits and withdrawal limits.

How do I make a deposit?

To make a deposit, simply go to your casino wallet by clicking on the Deposit button on any page. Next, select the payment method you’d like to use from the ones you’ll see listed in your wallet. From there fill in the details, like how much you’d like to deposit, and submit to complete. Once you do so, you should see that money in your LuckyStart balance almost immediately.

How do I make a withdrawal?

Making a withdrawal is as quick and easy as depositing. Again, just go to the Deposit button on any page, click the Withdrawal tab this time, and proceed from there.

How long will my withdrawal take?

At LuckyStart, we value your money. And fully recognize how important it is to players to be able to cash out quickly. As such, we do everything in our power to ensure your withdrawals are processed as fast as possible, with no delays on our part. It is, however, possible that you will experience a delay due to your payment method, which may have its own processing times. In any event, if you ever need help here, you can always contact customer support.

Is LuckyStart casino licensed?

Yes, of course, LuckyStart is a fully licensed and regulated online casino. Terms and Conditions

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